{"id":62351,"date":"2026-05-08T14:54:21","date_gmt":"2026-05-08T12:54:21","guid":{"rendered":"https:\/\/www.vanderlande.com\/?post_type=news&#038;p=62351"},"modified":"2026-05-08T14:54:23","modified_gmt":"2026-05-08T12:54:23","slug":"why-cognitive-wellbeing-is-the-parcel-sectors-next-big-priority","status":"publish","type":"news","link":"https:\/\/www.vanderlande.com\/news-insights\/why-cognitive-wellbeing-is-the-parcel-sectors-next-big-priority\/","title":{"rendered":"Why cognitive wellbeing is the parcel sector\u2019s next big priority"},"content":{"rendered":"\r\n\t\r\n\t\t<section id=\"page-banner-block_8eabaa74bc25f81617a4c4cb91768093\"\r\n\t\t\tclass=\"block page-banner-block background-image oblique\"\r\n\t\t\tstyle=\"background-image: url('https:\/\/www.vanderlande.com\/wp-content\/uploads\/2024\/08\/Auto-induct-robot-DHL-Madrid_15010.jpg);\">\r\n\r\n\t\t\t<div class=\"container\">\r\n\t\t\t\t<div class=\"row content-wrapper\">\r\n\t\t\t\t\t<div class=\"col-xl-8 col-md-12\">\r\n\t\t\t\t\t\t<div class=\"content-wrapper\">\r\n\t\t\t\t\t\t\t<h1>Why cognitive wellbeing is the parcel sector\u2019s next big priority<\/h1>\r\n\t\t\t\t\t\t\t<p>In today\u2019s parcel and distribution centres, every second counts. Throughput, uptime and the ability to scale during peak moments determine whether a network succeeds or struggles. However, behind every high-performing operation stands something far less prevalent than automation or predictive analytics \u2013 the wellbeing of the people who keep the systems running.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"arrows\" id=\"scroll-down\">\r\n\t\t\t\t\t<div class=\"arrow\">><\/div>\r\n\t\t\t\t\t<div class=\"arrow\">><\/div>\r\n\t\t\t\t\t<div class=\"arrow\">><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t<\/section>\r\n\r\n\t\r\n\n\n\n    <section id=\"author-block_36174b01be63a2b5a4434522f6af1535\" class=\"block author-block white\">\n                <div class=\"shape\" style=\"background-image: url('https:\/\/www.vanderlande.com\/wp-content\/themes\/vanderlande\/images\/background-shape-right-gray.svg');\"><\/div>\n                <div class=\"container\">\n            <div class=\"row\">\n                                                                <div class=\"col-12\">\n                        <div class=\"author\">\n                            <div class=\"image\" style=\"background-image: url('https:\/\/www.vanderlande.com\/wp-content\/uploads\/2026\/01\/Marc-van-neerrijnen.jpg');\"><\/div>\n                            <div class=\"content\">\n                                <div class=\"quote\">&#8220;Designing intuitive, predictable, \u201cbrain-friendly\u201d operations isn\u2019t optional anymore, it drives productivity and resilience.&#8221;<\/div>\n                                <div class=\"name\">Marc van Neerrijnen<\/div>\n                                <div class=\"job-title\">Director Systems Engineering<\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <\/div>\n        <\/div>\n    <\/section>\n\n\n\n        <style>\n                                <\/style>\n\n        \n<div id=\"block-rt0leyo3dxqwv3whio4tqtwbonz0hpo081ig88y80nxr\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">In a previous article, we explored the role of physical ergonomics. This time, we turn to a topic that is equally important, yet often underestimated in operational discussions \u2013 psychological and cognitive wellbeing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For the courier, express and parcel (CEP) industry, cognitive wellbeing is not a \u201csoft\u201d topic. It directly fuels the KPIs that matter most, which are reliable services, efficient operations and a flexible process. The companies that invest in it now will gain an undeniable competitive advantage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">High pressure, pace and cognitive load<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Parcel sorting centres and distribution hubs are intense working environments. Volumes are unpredictable, peak moments are extreme, and buildings are often dark, noisy and stressful.ps<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These conditions take their toll on the wellbeing of personnel. Even the most motivated worker will experience cognitive strain when systems are overly complex, unclear or demanding. Consequently, people will tire, lose focus and make mistakes, resulting in process errors and loss of production. In addition, higher absence rates occur due to the demanding mental workload, and many employees will be unhappy and leave. Every day new operators need to be found and trained. In an industry where margins are tight and labour scarcity is real, these daily challenges are costly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to improve mental wellbeing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cognitive wellbeing is about creating an environment that minimises mental friction and balances mental load.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes creating an intuitive environment in which new workers should be able to engage quickly without feeling overwhelmed. That means providing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>clear visual guidance<\/li>\n\n\n\n<li>predictable workflows<\/li>\n\n\n\n<li>less visual clutter<\/li>\n\n\n\n<li>interfaces that \u201cexplain themselves\u201d<\/li>\n\n\n\n<li>and \u201cbrain\u2011friendly\u201d design to enhance decision\u2011making and minimise cognitive switching<sup>1<\/sup>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Such an environment should also provide a sense of control, so that workers understand what is happening and why, as well as what action they should take. Only then will stress levels drop and performance stabilise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, creating a calm, predictable environment can make a real difference. Noise, clutter, unclear layouts and small design flaws all chip away at mental focus. Conversely, a clean, logical workplace supports clarity and confidence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Better design supports the operator<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the design of sorting centres and distribution hubs, effective automation needs to be balanced with a flexible manual workforce. By using machines to handle monotonous activities while relying on humans for tasks that are varied, social or that solve problems, morale will increase and cognitive fatigue will be reduced. The design phase of a new facility should therefore focus on the small issues that can cause constant irritation, such as a badly positioned button, an unclear indicator or an unnecessary process step.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Intuitive interfaces and simplified workflows<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Optimising user interface (UI) dashboards for operators and maintenance will lead to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>clearer fault detection and better system feedback<\/li>\n\n\n\n<li>faster access to the right information<\/li>\n\n\n\n<li>fewer screens and clicks<\/li>\n\n\n\n<li>and one unified operating experience.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Maintenance personnel should also benefit from using transparent hatches and guided diagnostic tooling.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Creating a better working environment<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Noise reduction, improved lighting and predictable traffic flows help workers stay focused for longer. Moreover, what may seem like minor details, such as the introduction of wooden surfaces or biophilic elements<sup>2<\/sup>, can change an environment to one that feels warmer, calmer and more human. Studies in cognitive ergonomics consistently show that this reduces stress and helps people stay focused for longer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Investing in cognitive wellbeing delivers measurable, long-term value in terms of higher productivity through sustained operator performance. It can also help retain personnel, while lowering the cost of hiring and training. Increased job satisfaction is especially important in a sector that struggles with labour scarcity. Additionally, sorting centres and hubs will benefit from increased uptime thanks to fewer human errors, and enjoy faster peak readiness due to shorter onboarding cycles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return on investment is therefore not abstract \u2013 it shows up directly in throughput stability, labour planning and operational resilience. In other words, improving cognitive wellbeing isn\u2019t just \u201cnice to have\u201d, it\u2019s a direct lever for operational stability and financial performance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conclusion: the future of operations is human centred<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Technology will continue to evolve, automation will accelerate and AI will shape the control room of the future. However, even in the most advanced CEP facilities, people remain at the heart of the operation. Therefore, cognitive wellbeing is no longer just a workforce topic, it&#8217;s a business strategy \u2013 and companies that act early will define the next generation of high-performing CEP operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><sup>1<\/sup> <em>Cognitive switching refers to the mental process of rapidly changing focus from one task or thought to another, which can lead to decreased productivity and increased cognitive strain.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><sup>2 <\/sup><em>Biophilic design integrates natural elements into built environments to enhance wellbeing and productivity.<\/em><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n    <section id=\"cta-block_6ac7880acfa6cf35bda3f4c574371d0d\" class=\"block cta-block orange \">\n                <div class=\"shape\" style=\"background-image: url('https:\/\/www.vanderlande.com\/wp-content\/themes\/vanderlande\/images\/background-shape-right.svg');\"><\/div>\n                <div class=\"container\">\n            <div class=\"row\">\n                                    <div class=\"col-md-6 col-sm-12\">\n                        <h2>Like to know more?<\/h2>\n                        <div class=\"text\"><p>Would you like to know more about our solutions for parcel handling? Feel free to contact us.<\/p>\n<\/div>\n                    <\/div>\n                    <div class=\"col-md-6 col-sm-12\">\n                        <div class=\"button-wrapper\">\n                                                            <a href=\"javascript:;\" id=\"open-cta-form\" class=\"btn\">Contact us<\/a>\n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n                <div id=\"cta-form-wrapper\" class=\"cta-form\">\n            <div class=\"container\">\n                <div class=\"row\">\n                    <div class=\"col-md-8\">\n                        <h3><\/h3>\n                        <noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<div id=\"nf-form-2-cont\" class=\"nf-form-cont\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-2\" aria-describedby=\"nf-form-errors-2\" role=\"form\">\n\n    <div 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insights<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"row\">\r\n\r\n\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6 item-wrapper\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.vanderlande.com\/news-insights\/why-cognitive-wellbeing-is-the-parcel-sectors-next-big-priority\/\" class=\"item parcel\">\r\n\t\t\t\t\t\t\t\t<div class=\"image\" style=\"background-image: url('https:\/\/www.vanderlande.com\/wp-content\/uploads\/2024\/08\/Auto-induct-robot-DHL-Madrid_15010.jpg');\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"type blog\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"30\" viewBox=\"0 0 31 31\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<path id=\"Note\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\td=\"M9.875,6A3.9,3.9,0,0,0,6,9.875v23.25A3.9,3.9,0,0,0,9.875,37H26.236a1.292,1.292,0,0,0,.913-.378l.014-.013,9.459-9.459A1.292,1.292,0,0,0,37,26.236V9.875A3.9,3.9,0,0,0,33.125,6Zm0,2.583h23.25a1.272,1.272,0,0,1,1.292,1.292V24.944h-5.6a3.9,3.9,0,0,0-3.875,3.875v5.6H9.875a1.272,1.272,0,0,1-1.292-1.292V9.875A1.272,1.272,0,0,1,9.875,8.583Zm4.306,4.3a1.292,1.292,0,1,0,0,2.583H28.819a1.292,1.292,0,1,0,0-2.583Zm0,6.028a1.292,1.292,0,1,0,0,2.583H25.375a1.292,1.292,0,1,0,0-2.583Zm14.639,8.613H32.59L27.528,32.59V28.819A1.272,1.272,0,0,1,28.819,27.528Z\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\ttransform=\"translate(-6 -6)\" \/>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tBlog\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<h3>Why cognitive wellbeing is the parcel sector\u2019s next big priority<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Throughput, uptime, and scalability get most of the focus in parcel operations, but cognitive wellbeing is often overlooked. In high-pressure&#8230;<\/p>\r\n\r\n\t\t\t\t\t\t\t\t\t<button href=\"https:\/\/www.vanderlande.com\/news-insights\/why-cognitive-wellbeing-is-the-parcel-sectors-next-big-priority\/\"\r\n\t\t\t\t\t\t\t\t\t\tclass=\"btn btn-link\">Continue reading<\/button>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6 item-wrapper\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.vanderlande.com\/news-insights\/why-improving-ergonomics-in-parcel-facilities-is-vital\/\" class=\"item parcel\">\r\n\t\t\t\t\t\t\t\t<div class=\"image\" style=\"background-image: url('https:\/\/www.vanderlande.com\/wp-content\/uploads\/2024\/01\/Goods-to-person-workstation-photo_15069.jpg');\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"type blog\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"30\" viewBox=\"0 0 31 31\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<path id=\"Note\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\td=\"M9.875,6A3.9,3.9,0,0,0,6,9.875v23.25A3.9,3.9,0,0,0,9.875,37H26.236a1.292,1.292,0,0,0,.913-.378l.014-.013,9.459-9.459A1.292,1.292,0,0,0,37,26.236V9.875A3.9,3.9,0,0,0,33.125,6Zm0,2.583h23.25a1.272,1.272,0,0,1,1.292,1.292V24.944h-5.6a3.9,3.9,0,0,0-3.875,3.875v5.6H9.875a1.272,1.272,0,0,1-1.292-1.292V9.875A1.272,1.272,0,0,1,9.875,8.583Zm4.306,4.3a1.292,1.292,0,1,0,0,2.583H28.819a1.292,1.292,0,1,0,0-2.583Zm0,6.028a1.292,1.292,0,1,0,0,2.583H25.375a1.292,1.292,0,1,0,0-2.583Zm14.639,8.613H32.59L27.528,32.59V28.819A1.272,1.272,0,0,1,28.819,27.528Z\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\ttransform=\"translate(-6 -6)\" \/>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tBlog\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<h3>Why improving ergonomics in parcel facilities is vital<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Physical work still defines parcel operations. Better ergonomics isn\u2019t just compliance, it drives retention, resilience and performance. The time to&#8230;<\/p>\r\n\r\n\t\t\t\t\t\t\t\t\t<button href=\"https:\/\/www.vanderlande.com\/news-insights\/why-improving-ergonomics-in-parcel-facilities-is-vital\/\"\r\n\t\t\t\t\t\t\t\t\t\tclass=\"btn btn-link\">Continue reading<\/button>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6 item-wrapper\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.vanderlande.com\/news-insights\/unboxing-insights-smarter-parcel-operations-with-predictive-maintenance\/\" class=\"item parcel\">\r\n\t\t\t\t\t\t\t\t<div class=\"image\" style=\"background-image: url('https:\/\/www.vanderlande.com\/wp-content\/uploads\/2025\/10\/Unboxing_Insights-Predictive_Maintenance.jpg');\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"type vlog\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"26\" viewBox=\"0 0 22 26\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<path id=\"Webcam\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\td=\"M17.138,3a11.133,11.133,0,0,0-3.094,21.83v2.3h-3.4a.928.928,0,1,0,0,1.856H14.82a.928.928,0,0,0,.3,0h4.03a.928.928,0,0,0,.3,0h4.183a.928.928,0,1,0,0-1.856h-3.4v-2.3A11.133,11.133,0,0,0,17.138,3Zm0,1.856a9.281,9.281,0,1,1-9.281,9.281A9.267,9.267,0,0,1,17.138,4.856Zm0,3.713a5.569,5.569,0,1,0,5.569,5.569A5.583,5.583,0,0,0,17.138,8.569Zm0,1.856a3.713,3.713,0,1,1-3.713,3.713A3.7,3.7,0,0,1,17.138,10.425Zm-.526,1.265a2.475,2.475,0,1,0,3,2.419,2.081,2.081,0,0,0-.043-.44,1.852,1.852,0,0,1-3.05-1.416A1.681,1.681,0,0,1,16.612,11.69ZM15.9,25.2a10.428,10.428,0,0,0,2.475,0v1.93H15.9Z\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\ttransform=\"translate(-6 -3)\" \/>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tVlog\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<h3>Unboxing Insights: Smarter Parcel Operations with Predictive Maintenance<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>In parcel operations, downtime can be costly, a single divert failure can hold up more than 10,000 parcels per hour&#8230;.<\/p>\r\n\r\n\t\t\t\t\t\t\t\t\t<button href=\"https:\/\/www.vanderlande.com\/news-insights\/unboxing-insights-smarter-parcel-operations-with-predictive-maintenance\/\"\r\n\t\t\t\t\t\t\t\t\t\tclass=\"btn btn-link\">Continue reading<\/button>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<div class=\"row btn-wrapper\">\r\n\t\t\t\t\t<div class=\"col\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/insights\/\" class=\"btn btn-outline\">Show all insights<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t<\/div>\r\n\t<\/section>\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Throughput, uptime, and scalability get most of the focus in parcel operations, but cognitive wellbeing is often overlooked. In high-pressure environments, complexity and constant decisions increase errors, slow onboarding, and hurt retention. Designing intuitive, predictable, \u201cbrain-friendly\u201d operations isn\u2019t optional anymore, it drives productivity and resilience.<\/p>\n","protected":false},"featured_media":48310,"template":"","industry":[13],"news_category":[1],"news_theme":[379,378],"class_list":["post-62351","news","type-news","status-publish","has-post-thumbnail","hentry","industry-parcel","news_category-blog","news_theme-ergonomics","news_theme-sustainability"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why cognitive wellbeing is the parcel sector\u2019s next big priority - Vanderlande<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vanderlande.com\/news-insights\/why-cognitive-wellbeing-is-the-parcel-sectors-next-big-priority\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why cognitive wellbeing is the parcel sector\u2019s next big priority - Vanderlande\" \/>\n<meta property=\"og:description\" content=\"Throughput, uptime, and scalability get most of the focus in parcel operations, but cognitive wellbeing is often overlooked. In high-pressure environments, complexity and constant decisions increase errors, slow onboarding, and hurt retention. 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