Bamboo Airways Baggage Policy

When preparing for your flight with Bamboo Airways, understanding their baggage policy is essential. Whether you’re flying domestically or internationally, knowing the allowances, fees for extra baggage, and special provisions for different needs ensures a smooth journey. This guide provides an in-depth look at the Bamboo Airways Baggage Policy, covering every aspect, including fees, carry-on and checked baggage rules and handling lost or damaged luggage.

Bamboo Airways Baggage Allowance (Domestic & International)

Bamboo Airways offers specific baggage allowances for both domestic and international flights, ensuring passengers have a smooth travel experience. Understanding these guidelines, including free carry-on and checked baggage limits, is essential to avoid extra fees and ensure your items meet airline requirements for size and weight.

Bamboo Airways Baggage Allowance Domestic

Passengers flying on Bamboo Airways’ domestic routes can bring one piece of checked baggage free of charge, with the maximum weight depending on the ticket class. For most Economy Class passengers, the limit is 20 kg. Premium Economy and Business Class travelers enjoy increased allowances, often up to 30 kg. It’s important to note that these allowances may vary based on the specific route and fare. Always check your fare conditions before flying to avoid unexpected charges.

For carry-on baggage, the Bamboo Airways baggage allowance for domestic flights typically includes one piece of hand baggage weighing up to 7 kg. This is particularly useful for short domestic routes, where passengers might only need to carry essentials onboard.

Bamboo Airways Baggage Allowance International

International flights generally allow a higher baggage limit than domestic flights. Economy Class travelers usually have a 30 kg checked baggage allowance, while Business Class passengers can bring up to 40 kg or more, depending on the destination. The allowance may also vary depending on the specific fare purchased, so checking the Bamboo Airways Baggage Policy for the route you are flying is always recommended. International travelers should also be aware of weight limits per bag, as any single piece exceeding 32 kg may not be accepted due to handling restrictions.

Carry-On and Check-In Baggage 

Carry-On Baggage

Bamboo Airways baggage policy provides clear guidelines on the size and weight of carry-on baggage. Passengers are allowed one carry-on item weighing no more than 7 kg, along with a personal item like a purse or laptop bag. The dimensions of the carry-on should not be over 56 cm x 36 cm x 23 cm. Exceeding these limits may result in the need to check the bag at the gate, which could incur additional charges. For frequent flyers or passengers with special needs, checking the Bamboo Airways carry-on policy in advance can help avoid surprises at the airport.

Check-In Baggage

For check-in baggage, Bamboo Airways applies different weight allowances depending on the class of service and route. For most domestic and international flights, Economy passengers can bring up to 20 kg for free. However, for Premium Economy or Business Class passengers, this limit is increased to 30-40 kg or more, offering added convenience. If your bag exceeds these weight limits, you may need to pay for extra baggage. Be sure to weigh your luggage before arriving at the airport to ensure compliance with the Bamboo Airways check-in baggage policies.

To prevent your checked baggage from getting damaged, here are some tips that you may follow: 

• Your baggage should be undamaged, and intact
• Make sure that your baggage’s outer surface is such that it isn’t at risk of perforation, tearing, or poking.
• Avoid packing your luggage too tightly as that could make your luggage susceptible to tearing when your luggage is being transported. 
• If you have roped baggage, under such circumstances you should tie the ropes neatly. This way you may minimize the risk of the ropes being entangled or trapped in the conveyor belt. 
• Always add a name tag to your baggage for safety purposes. 
• Use a plastic wrap service to prevent scratches at the airport. 

Excess and Extra Baggage

In cases where passengers need to bring more than the free allowance, Bamboo Airways offers the option to purchase extra baggage. This can be done either during the booking process or afterward via the airline’s website.

How to Buy Extra Baggage on Bamboo Airways (Complete Process)?

The process of purchasing additional baggage with Bamboo Airways Baggage Policy  isn’t a mammoth task. Here are a few steps to follow:

1. Access Your Booking: Visit the Bamboo Airways website and log in with your booking reference or ticket number.
2. Select Manage Booking: Find your reservation under the “Manage Booking” section and click on it to view your flight details.
3. Choose Extra Baggage Option: Look for the option to add baggage to your booking. You can select the amount of extra baggage you need, typically in increments of 10 kg, 20 kg, 30kg, 40 kg etc. You can purchase a maximum additional baggage of not more than 60 kg. This limit applies to Economy and Business class passengers. 
4. Complete Payment: Once you’ve selected your desired baggage allowance, proceed to payment. You’ll receive a confirmation of your extra baggage purchase via email.

Purchasing extra baggage online in advance is much more cost-effective than buying it at the airport. The Bamboo Airways extra baggage price depends on the flight route and the weight of the additional baggage. For instance, purchasing 5 kg of extra baggage online might cost less than at the airport, where fees are usually higher.

• When you have a baggage limit of 10-20 kg you may carry a maximum of one item.
• Baggage limits of 25 to 40 kg mean you are eligible for not more than two items. 
• Baggage limits of 45 to 60 kg mean you shouldn’t carry over three baggage items. 

Bamboo Airways Baggage Policy for Special Items 

Bamboo Airways Baggage Policy allows passengers to carry various types of special baggage, including sporting equipment and other large or fragile items, provided they meet the airline’s size and weight limits. Below is a breakdown of key special baggage categories and the corresponding regulations.

Oversized Items

Oversized baggage includes items that exceed the standard size or weight limits for checked luggage. These items may still be transported, but passengers will be charged additional fees based on the excess size or weight.

• Maximum Size Limit: Bamboo Airways typically allows items up to a certain linear size (length + width + height). Anything exceeding this may incur oversized baggage fees.
• Additional Fees: Oversized items are subject to fees based on their size and route of travel. Passengers should check the exact dimensions allowed for their specific flight or contact Bamboo Airways customer service for guidance.

Sports Equipment & Bicycles

Bamboo Airways Baggage Policy allows passengers to carry sports equipment, including bicycles, as special baggage. However, these items must be packed properly to avoid damage during transport, and they may be subject to additional charges.

• Bicycles: Passengers can bring bicycles, but the bike must be packed in a bicycle box or bag. To avoid damage, the handlebars should be fixed sideways, the pedals removed, and the tires deflated.
• Packing Requirements: All sports equipment must be securely packed to prevent damage during transport. Some sports equipment (like surfboards or ski equipment) may require additional handling fees due to their size.
• Pre-Booking: It is recommended to notify Bamboo Airways in advance if you’re traveling with sports equipment to ensure space availability.

Here is a breakdown of some of the sports equipment you may take along with the amount which is permissible.

• Those carrying a surfing board are allowed to take a single skateboard.
• Skiing or water slide boarding equipment includes ski poles (one pair), and skiing shoes (one pair).
• Archery instruments include a bow, a box of arrows, and a maintenance toolbox.
• Fishing equipment includes one or two fishing rods, a fishing line, a fishing net, fishing shoes (one pair), a fishing tackle box (one)
• If you are taking bowling equipment along you can carry a bowling bag, bowling shoes (one pair), and bowling balls (one or two).

When you have to transport bicycles, oversized baggage, or sports equipment, in such cases, you must inform Bamboo Airways in advance and book their baggage services at least three hours before your flight’s departure time. 

Items Occupying a Passenger Seat

If you need to transport delicate or valuable items, such as musical instruments or other fragile goods, Bamboo Airways allows passengers to purchase an additional seat for the item.

• Requirements: The item must not exceed the standard seat dimensions and must be properly secured. Items like large musical instruments (e.g., cellos) are commonly carried in this way.
• Booking Procedure: Passengers must contact Bamboo Airways customer service ahead of time to arrange an additional seat for their item. This option is often used when the item is too large for standard baggage but too fragile for the cargo hold.

Golf Sets

Golf sets are classified as special baggage and are accepted on Bamboo Airways flights, provided they meet size and weight restrictions.

• Contents: A standard golf set includes a golf bag with clubs, balls, and shoes. Ensure that all items are securely packed within the bag.
• Weight Limits: The golf set must fall within the airline’s checked baggage weight limits. If it exceeds this, additional baggage fees will apply.
• Pre-Booking: Passengers should notify the airline in advance if they plan to travel with a golf set to confirm any applicable fees and ensure proper handling.

Wheelchairs and Baby Strollers

Bamboo Airways offers free transportation for wheelchairs and baby strollers as part of the checked baggage allowance.

• Wheelchairs: Passengers with disabilities can bring their wheelchairs free of charge. If the wheelchair is battery-operated, it may need to meet specific safety requirements regarding the type of battery. You can even request Bamboo Airways to provide you with wheelchairs. 

Ensure to request at least 24 hours before your flight’s departure time.  Bamboo Airways doesn’t allow more than eight passengers per flight to use wheelchair service. That’s why an early request will help. 

• Baby Strollers: Families traveling with infants or small children can check in a stroller for free. Small, foldable strollers may also be allowed as carry-on luggage, provided they meet the size restrictions.
• Assistance: Bamboo Airways staff can assist passengers with mobility needs or families traveling with small children.

Baggage Containing Liquids

Bamboo Airways Baggage Policy has strict regulations regarding liquids in both carry-on and checked baggage to comply with international safety standards.

• Carry-On Liquids: Liquids carried in the cabin must be in containers no larger than 100 ml, with all containers fitting into a clear, resealable plastic bag of no more than 1 liter in total. If you are carrying alcoholic beverages ensure that you wrap them in plastic bags or wraps. This helps prevent leakages inside the cargo hold. If you are carrying fish sauce or any other liquids in bottles, wrap them well in plastic bags or plastic wraps to avoid spillage or leakage. 

• Checked Baggage Liquids: Larger quantities of liquids are allowed in checked baggage, but passengers must ensure that they are packed securely to prevent leakage or damage.

Fresh/Frozen Food

Bamboo Airways permits the transport of fresh or frozen food, but passengers must ensure that these items are packed appropriately to avoid spoilage or leakage during the flight.

• Packing Guidelines: Fresh or frozen food should be packed in insulated containers or coolers with ice packs. Bamboo Airways advises passengers to use leak-proof packaging to prevent damage to other luggage. When using dry ice for packing purposes, make sure that the limit isn’t more than 2.5 kg. 
• Food Regulations: Certain destinations may have restrictions on the importation of fresh or frozen food items. Passengers are responsible for ensuring that their food complies with the customs regulations of the arrival country.

Livestock and Poultry

Bamboo Airways allows the transport of animals, including livestock and poultry, under certain conditions, though this service is typically handled through their cargo division.

• Special Handling: Livestock and poultry must be transported in compliance with local and international regulations, and appropriate containers that ensure the safety and well-being of the animals must be used.
• Cargo Service: Since the transport of animals requires special care, it is advised to contact Bamboo Airways’ cargo services in advance for detailed guidelines and booking procedures.

Restricted Baggage

Certain items are restricted from being carried in either checked or carry-on baggage due to safety, security, or regulatory concerns. Bamboo Airways follows international aviation regulations to ensure passenger safety. Below are the key restrictions:

Weapons

Firearms, ammunition, and other weapons (e.g., knives, sharp objects) are generally prohibited from being carried in the cabin but may be allowed in checked baggage under strict conditions and with proper permits.

Explosives and Flammable Materials

Items such as fireworks, flares, and other explosive materials are completely prohibited. This also includes flammable items like gasoline, paint, and lighter fluid.

Corrosive substances, toxic chemicals, or materials like bleach, mercury, or acids are not allowed.

Lithium Batteries

Large lithium batteries (e.g., for electric vehicles) are restricted due to fire risks. Smaller lithium batteries, such as those found in laptops or phones, are allowed in carry-on baggage but must meet certain specifications.

For more detailed information, passengers can refer to Bamboo Airways’ baggage information on restricted items and check for any updates before flying.

Dangerous Items

Dangerous items pose a safety hazard to the aircraft or passengers and are not permitted in either carry-on or checked baggage. Some dangerous items that i prohibited as per the Bamboo Airways Baggage Policy include: 

Flammable Liquids and Solids

Gasoline, propane, lighter refills, matches, and other highly flammable materials are prohibited. 

Cylinders of compressed gases, including oxygen tanks (unless pre-approved for medical use), propane, and aerosol cans, are typically not allowed.

Corrosives

Strong acids, alkalis, wet-cell batteries, and materials can cause severe damage to skin, eyes, or aircraft equipment.

Explosives

This includes dynamite, gunpowder, and fireworks. Bamboo Airways bans the transport of these items in all baggage types.

Biological Hazards

Pathogens, medical waste, and other biological hazards are strictly prohibited unless carried under specific, regulated conditions for medical or humanitarian purposes.

Passengers must check with the airline for any updates or specific guidelines about dangerous items, as restrictions may vary based on the destination and flight type.

Conditional Carriage of Baggage

Certain items can only be carried on Bamboo Airways flights under specific conditions due to their nature, size, or associated risks. These items include:

Sharp Objects

Items like scissors, razors, and knives can only be transported in checked baggage and are not allowed in the cabin. 

Items Prohibited in Cabin Baggage 

Here is a list of certain objects whose carriage is completely forbidden in the cabin: 

• Knife
• Sword 
• Box cutter
• Scissors
• Dart
• Items that cause injury such as crowbars, shovels, blowtorchs, spanners, pliers exceeding 10 cm, etc. 
• All firearms, imitation firearms, stun guns, toy guns, etc
• Dangerous items like hockey sticks, batons, golf clubs, self-defense sprays, etc are prohibited as well. 

Items Prohibited in Checked Baggage 

Some items whose carriage is restricted in checked baggage are as follows: 

• Camera 
• Jewelry 
• Laptop 
• Currency 
• Mobile phones 

Medical Devices and Medications

Passengers may carry essential medications and medical devices like oxygen tanks, but these require pre-approval from the airline. The passenger must provide appropriate documentation, such as a doctor’s certificate, to bring such items on board.

Electronic Devices with Batteries

Small devices with lithium-ion batteries (e.g., laptops, mobile phones) are allowed in the cabin but must meet specific size and watt-hour limits. Larger devices, such as electric wheelchairs or other mobility devices, may be allowed but typically need pre-approval.

Read Also: Can you Bring Dogs on Flights?

Pet Travel Service

Bamboo Airways offers a pet travel service, allowing passengers to transport their pets either in the cabin or in the cargo hold, depending on the size and species of the animal. However, not all types of pets are allowed, and specific regulations apply.

Pet Travel in the Cabin

Small pets, including cats and small dogs, may be allowed in the cabin as long as they meet the size and weight limits. The pet must remain in an airline-approved pet carrier that fits under the seat in front of the passenger.

Size and Weight Limit

The combined weight of the pet and the carrier must not exceed 10 kg. However, the policies are subject to change. So it is always feasible to contact Bamboo Airways regarding the latest updates. 

Pet Carrier Requirements

The carrier must be leak-proof, well-ventilated, and large enough for the pet to move around comfortably.

Pet Travel in the Cargo Hold

Larger pets or certain breeds may need to be transported in the cargo hold. Bamboo Airways ensures that pets in the cargo are transported safely in a climate-controlled environment.

Pre-Booking

Passengers must inform Bamboo Airways about their pet’s travel at least 24 hours before the flight. Special arrangements may be required based on the route and aircraft.

Documentation

Health certificates and vaccination records are typically required, especially for international travel. Some countries also have specific quarantine or import regulations, which passengers must comply with.

Service Animals

Service animals, such as guide dogs, may travel with passengers in the cabin free of charge. The airline may request specific documentation proving the animal’s status as a service animal.

Other Considerations

Bamboo Airways reserves the right to refuse pet transport on certain flights, particularly long-haul or international flights with stricter quarantine laws. Passengers should check with the airline to confirm pet travel eligibility and ensure all required documentation is provided.

Delayed, Damaged, or Lost Baggage

In the unfortunate event that your baggage is lost or damaged, Bamboo Airways has a straightforward process for resolving the issue. As soon as you discover that your luggage is missing or damaged, it is essential to file a report either at the airport or through the airline’s website.

Delayed Baggage

If your baggage does not arrive at your destination at the same time as you, Bamboo Airways treats this as delayed baggage. The airline makes efforts to locate and return the delayed baggage as quickly as possible.

Reporting the Delay

Passengers must report any delayed baggage immediately upon arrival at their destination. This can be done by visiting the airline’s baggage service counter at the airport. Bamboo Airways will issue a Property Irregularity Report (PIR), which serves as proof of your claim.

Baggage Tracing

Once the delay is reported, Bamboo Airways will use tracking systems, such as WorldTracer, to locate the baggage. The airline typically provides updates via email, SMS, or phone.

Compensation

In case of significant delay, Bamboo Airways may offer passengers an allowance to cover basic necessities (e.g., toiletries, clothing) until their baggage is returned. The exact compensation depends on the duration of the delay and the passenger’s travel route.

Damaged Baggage

If a passenger’s baggage is damaged during transport, Bamboo Airways offers options for compensation or repair, depending on the extent of the damage.

Reporting Damage

Passengers must report damaged baggage at the airport upon arrival. You can do this at the airline’s baggage service counter before leaving the airport. Bamboo Airways will inspect the damage and issue a damage report.

Types of Compensation

Depending on the severity of the damage, Bamboo Airways may offer repair services, replacement baggage, or compensation based on the value of the damaged items. In cases where the damage is minor or there  is nothing more than wear-and-tear, compensation may not be provided.

Exclusions

Bamboo Airways may not accept liability for pre-existing damage, improper packing, or fragile items like electronics unless these were transported by special handling procedures.

Lost Baggage

If your baggage is not found after a specific period (typically 21 days), it is officially considered lost. In such cases, Bamboo Airways will compensate passengers according to international regulations.

Reporting Lost Baggage

If your baggage remains missing after the initial delay, Bamboo Airways will initiate a more comprehensive search and keep you updated. After 21 days, if the baggage is not located, it will be declared lost.

Compensation for Lost Baggage

Bamboo Airways follows the Montreal Convention (or Warsaw Convention, depending on the country) to determine the compensation for lost baggage. The compensation is typically based on the weight of the baggage or the value of the lost items. The maximum compensation is usually around $1,600–$2,000, but this can vary depending on the specifics of the case.

Documenting Lost Items

Passengers may need to provide receipts or proof of purchase for high-value items in their lost luggage to claim compensation.

Baggage Left Onboard

If you leave an item of baggage or personal belonging onboard the aircraft, Bamboo Airways has procedures in place to help you recover it.

Immediate Reporting

If you realize that you left an item onboard shortly after the flight, you should report it to the airline’s ground staff at the airport as soon as possible. The staff will contact the cabin crew or check if the item was found during aircraft cleaning.

Baggage Handling Post-Flight

Items left onboard are typically transferred to the airport’s Lost and Found office if they are not claimed immediately. The sooner the loss is reported, the higher the likelihood of recovery.

Claim Process

You will need to describe the lost item, and provide your flight number, seat number (if known), and your contact details. If the item is found, Bamboo Airways will notify you and provide instructions for reclaiming it. Passengers may need to visit the Lost and Found office at the airport or arrange for the item to be shipped back to them at their own expense.

Contacting Lost and Found Offices

Bamboo Airways operates Lost and Found services at all major airports where it operates. Passengers can contact these offices to inquire about delayed, damaged, or lost baggage, as well as personal items left onboard.

At the Arrival Airport

The first step is to visit the Lost and Found office or Bamboo Airways’ baggage services counter at your arrival airport. Each airport typically has a designated Lost and Found area that can assist with locating lost items.

Bamboo Airways Customer Service

If you have left the airport and need to follow up on a lost item or delayed baggage, you can contact Bamboo Airways customer service directly. It is helpful to provide your baggage claim number or PIR (Property Irregularity Report) to expedite the process.

Customer Service Hotline

Check Bamboo Airways’ website for contact information, including phone numbers or email addresses for baggage inquiries.

Online Inquiries

Some airports or airlines provide an online Lost and Found form that passengers can fill out to report missing items.

Key Contact Information

To report issues related to delayed, damaged, or lost baggage, or to inquire about baggage left onboard, use the following resources:

1. Bamboo Airways Baggage Service Desk: Available at most major airports where Bamboo Airways operates.
2. Customer Service Hotline: Refer to the official Bamboo Airways website for contact numbers based on your location or flight route.
3. Lost and Found Email: Bamboo Airways may provide email support for reporting missing items or baggage claims.
4. Airport Lost and Found Offices: Each airport typically has its own Lost and Found department. Passengers can contact the Lost and Found at the airport where they landed to check for any items left onboard or missing baggage.

Important Notes

1. Time Limits for Reporting

It is crucial to report lost, damaged, or delayed baggage within specific timeframes to ensure eligibility for compensation. Most airlines, including Bamboo Airways, require claims for damaged or delayed baggage to be made within 7 days of arrival, while claims for lost baggage should be made within 21 days.

2. Keep All Documentation

Passengers should keep all documents related to their travel and baggage, including boarding passes, baggage claim tags, and the Property Irregularity Report (PIR) issued by the airline. These documents are critical when filing a claim for compensation.

For further details, it is advisable to check the specific guidelines provided on Bamboo Airways’ official website.

Conclusion

Flying with Bamboo Airways can be a stress-free experience when you are aware of their baggage policies. From understanding your allowance to knowing how to purchase extra baggage or what to do in the event of lost luggage, following these guidelines ensures you are fully prepared for your flight. Keep in mind the specifics of the Bamboo Airways Baggage Policy and plan for any special needs or extra baggage to make your travel as smooth as possible.

By following these guidelines and making use of the Bamboo Airways extra baggage price system or the Bamboo Airways baggage allowance domestic rules, you can avoid unexpected fees and ensure all your luggage arrives safely with you.

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