Viva Aerobus Baggage Policy

Traveling with Viva Aerobus can be even more enjoyable when you’re well-prepared for their baggage policies. Knowing what items you can bring, how much each bag should weigh, and any specific guidelines for international flights can prevent unexpected delays and fees. This guide provides a detailed breakdown of the Viva Aerobus baggage policy, covering everything from carry-on and checked baggage to special allowances for sports equipment and pets. By understanding these guidelines in advance, travelers can ensure a seamless check-in process and avoid surprises at the airport.

Viva Aerobus Carry-On Baggage Policy

Viva Aerobus allows each passenger to bring one carry-on item, provided it meets specific weight and size requirements to ensure compatibility with the airline’s cabin storage. Under the Viva Aerobus carry-on baggage policy, each carry-on bag must not exceed 10 kg (22 lbs) in weight. The maximum dimensions for carry-on items are 55 cm x 40 cm x 20 cm (21.6-inch x 15.7 inch x 7.8 inches), including wheels and handles, to fit securely in the overhead compartments.

For travelers on international flights, the Viva Aerobus baggage policy International adheres to the same carry-on guidelines as domestic flights, making it simple for passengers flying between various destinations to stay within approved limits. Any carry-on bag exceeding these weight or size restrictions may incur additional fees or need to be checked at the airport counter, depending on availability and capacity.

Human remains and non-perishable or canned food may even go in as your carry-on, however, for that, you will have to inform beforehand. Moreover, when carrying remains along with you, a cremation, and death certificate is a mandate. 

Viva Aerobus Personal Item Policy

In addition to the primary carry-on, passengers are allowed one personal item—such as a small backpack, a briefcase, a laptop bag, etc—that must fit under the seat in front of them. This item should not exceed dimensions of 40 cm x 30 cm x 20 cm (15.7 inch x 11.8 inch x 7.8 inch). 

Weight Limit 

Viva Aerobus does not specify a weight limit for personal items, but passengers should ensure their items are light enough to handle easily and safely stored under the seat without requiring overhead space.

Allowed Personal Items

• Small handbags or purses
• Compact backpacks
• Laptop bags or briefcases
• Small diaper bags (for travelers with infants)
• Camera bags or small electronics cases

Restrictions on Personal Items

While Viva Aerobus’s personal item policy allows for flexibility, the following items do not qualify as personal item if they exceed the size restrictions:

• Larger backpacks or duffel bags, which exceed the specified size
• Roller bags or carry-on suitcases, which are classified separately as carry-on baggage
• Oversized shopping bags or parcels

Personal items should contain essential belongings such as travel documents, medications, electronics, and any in-flight necessities. By adhering to the Viva Aerobus personal item policy, passengers can avoid additional fees or complications at check-in, making for a smoother boarding process.

Viva Aerobus Checked Baggage Policy 

The Viva Aerobus checked baggage policy is designed to provide options that cater to the varying needs of travelers. Below is a comprehensive guide to the checked baggage allowances, including detailed weight limits, fees for additional bags, and guidelines for specific items that require special handling. This information is intended to help travelers plan effectively and avoid unexpected charges at the airport.

Checked Baggage Allowances by Fare Type

Viva Aerobus offers three main fare types, each with distinct checked baggage allowances. Passengers should select the fare that best suits their luggage needs to avoid additional fees.

Basic/Zero Fare:

This basic option allows passengers to bring one personal item that must fit under the seat in front of them, along with one carry-on bag weighing up to 10 kg (22 lbs) and measuring no more than 55 x 40 x 20 cm. Passengers who require checked baggage will need to add it for an additional fee.

Light Fare: 

This fare includes a personal item and a carry-on bag, both subject to the same size and weight limitations as with the Zero Fare. Additionally, passengers on the Light Fare are allowed to make up to three itinerary changes, and they may also add a checked bag for a fee.

Smart Fare:

This package includes a personal item, a carry-on bag, one checked bag (up to 25 kg or 55 lbs with maximum dimensions of 158 cm), seat selection, and unlimited itinerary changes. This fare is designed for travelers who need more flexibility and luggage capacity.

VivaBasico:

This fare includes one checked bag with a weight limit of 15 kg or 33 lbs and maximum linear dimensions of 158 cm. This class is ideal for those who need to check in one bag without requiring a carry-on or additional flexibility.

VivaPlus Fare:

The VivaPlus fare includes one checked bag that may weigh up to 25 kg or 55 lbs

 and fit within the same size limits of 158 cm in linear dimensions. This fare is best for passengers who require a larger baggage allowance.

Additional Checked Baggage Options

For travelers requiring more than the fare-included checked baggage, Viva Aerobus allows the purchase of additional bags. Here are the essential details:

Maximum Weight:

• Each checked bag, regardless of the fare type, must not exceed 32 kg (70 lbs) per bag. Any single bag weighing more than this limit will not be accepted due to safety regulations.

Size Limit:

• Each checked bag must adhere to a maximum dimension of 158 cm (62 inches) (length + width + height).

Extra Fees for Additional Bags:

• The cost of adding extra bags varies based on the destination (domestic or international) and the total weight.
• It is generally cheaper to add additional baggage during the booking process or online prior to departure, as fees can increase at the airport.

Viva Aerobus Baggage Fees and Allowances

Viva Aerobus has a structured baggage fee policy based on the type of baggage (carry-on, checked) and the travel route. Ford more information on how much Vivo Aerobus will charge for extra baggage you will have to get in touch with them by calling on their customer service number. 

Important Note:

For travelers with excess baggage beyond the fare-included limits, Viva Aerobus provides options for purchasing additional baggage space:

Pre-Booking Excess Baggage: 

Passengers are encouraged to pre-book additional bags and pay for any extra weight online, as fees are generally lower when purchased in advance.

Airport Fees: 

Excess baggage fees at the airport are typically higher than online rates, so it’s cost-effective to finalize baggage needs before arriving.

Overweight and Oversize Baggage Fees

Viva Aerobus applies additional fees for bags exceeding standard weight or size limits:

Overweight Bags:

• Bags exceeding the fare-included weight allowance (e.g., 15 kg for Smart Fare or 25 kg for Plus Fare) are subject to overweight fees.
• Each additional kilogram over the weight limit incurs an extra charge, which can be paid at the airport.

Oversize Bags:

• If a bag exceeds the 158 cm total dimension limit, additional fees apply.
• These oversize fees are calculated per bag and vary depending on the route. Oversized items may also be subject to additional handling requirements.

Special Considerations in the Viva Aerobus Baggage Policy

The Viva Aerobus baggage policy includes a range of special accommodations for items like sports equipment, musical instruments, pets, and more. Travelers should be mindful of the specific conditions and requirements to avoid any additional fees or travel complications. Here’s an in-depth look at these special considerations:

Sports Equipment

Viva Aerobus allows various types of sports equipment to be checked in as baggage, provided that items meet weight and size requirements. To avoid extra charges, sports equipment should be packed securely and follow the dimensions outlined by Viva Aerobus.

• Golf Clubs: Accepted as checked baggage; should be packed in a protective case.
• Surfboards: Allowed for transport but must be appropriately packaged to prevent damage.
• Bicycles: Must be partially disassembled and packed in a bike box or case.
• Ski Equipment: Skis, snowboards, and poles are accepted with protective covering.
• Diving Gear: Accepted but must not contain any compressed air or hazardous materials.

Each item must follow Viva Aerobus checked baggage policy guidelines, including weight and dimension limits. Excess baggage fees apply if these limits are exceeded.

Musical Instruments

Musical instruments can be carried either as cabin baggage (if they meet the carry-on size) or as checked baggage. Viva Aerobus provides flexibility, but travelers should notify the airline in advance when transporting larger instruments.

• Small Instruments (e.g., violin, flute): Allowed as carry-on if within Viva Aerobus’s carry-on size limits.
• Large Instruments (e.g., guitars, cellos): Must be checked if they exceed carry-on dimensions or weight.
• Special Cases: For oversized items, passengers may need to purchase an additional seat for safe transport within the cabin.

Weapons Transportation

Viva Aerobus has strict protocols for transporting weapons, allowing only select firearms and equipment, which must comply with legal and airline requirements.

• Firearms: Allowed only for eligible passengers, such as law enforcement, with prior authorization.
• Ammunition: Limited amounts may be checked, but it must be packed in compliance with safety guidelines.
• Hunting Equipment: Can be transported with appropriate packaging and legal documentation.

Travelers must declare all weapons in advance and provide necessary documentation to ensure compliance.

Traveling with Pets

Viva Aerobus’s pet policy accommodates travelers wishing to bring pets onboard. Depending on size, pets can travel in the cabin or as checked baggage. Reservations should be made in advance, as space for pets is limited.

• Cabin Pets: Small dogs and cats may travel in the cabin if they fit comfortably in an airline-approved carrier. The maximum dimensions allowed for the pet carrier are:
  • Length: 45 cm (17.7 inches)
  • Width: 35 cm (13.8 inches)
  • Height: 25 cm (9.8 inches)
  • Pet Weight Limit: The combined weight of the pet and the carrier must not exceed 12 kg (27 lbs). 
• Checked Pets: Larger pets are allowed in the cargo hold, subject to size and weight restrictions. These dimensions typically vary by the type of animal and must be large enough to allow the pet to stand, turn, and lie down comfortably. 
• Carrier Requirements: Carriers must meet Viva Aerobus’s dimension and ventilation standards.

Passengers should ensure pets are fit for travel and provide any necessary documentation, such as health certificates.

Important Notes:

1. The carrier must be secure, well-ventilated, and leak-proof for the safety and comfort of the pet.
2. Only certain animals, such as dogs and cats, are permitted in the cabin. Other animals may be restricted.
3. A pet fee is charged, and it is recommended to book the pet transport in advance, as there is a limited number of pets allowed per flight.

Infant Baggage Policy on Viva Aerobus

Traveling with infants allows certain baggage accommodations under Viva Aerobus’s baggage policy. If your kid is below two, you won’t have to pay anything extra to travel with them. However, regarding the baggage allowance, it is important to contact the Viva Aerobus customer service team. 

Special Assistance and Accessibility Items

Viva Aerobus provides special assistance services and allows specific accessibility items to ensure a comfortable travel experience for passengers with disabilities or special needs. These policies accommodate essential accessibility items and offer support during boarding, deplaning, and throughout the flight.

Special Assistance Services Provided by Viva Aerobus

Viva Aerobus offers a range of services for passengers requiring special assistance, which include:

• Wheelchair Assistance: Available from check-in to the boarding gate, during deplaning, and through the arrival airport if needed.
• Priority Boarding: Passengers with mobility challenges or disabilities, including those with assistive devices, can request priority boarding to ensure additional time for seating and settling in.
• Assistance for Visually and Hearing-Impaired Passengers: Flight attendants are trained to provide in-flight assistance and additional support during boarding and deplaning for visually and hearing-impaired travelers.
• Support for Elderly Passengers: Viva Aerobus offers extra assistance for elderly passengers, such as help with seat assignments closer to lavatories if requested.

Accessibility Items Allowed in Cabin

Viva Aerobus permits specific accessibility items to be carried on board without additional fees. These items are essential for the passenger’s mobility and comfort and can include:

Mobility Aids:

• Manual wheelchairs (if cabin space permits)
• Canes, crutches, and walkers
• Foldable walking aids that fit within the designated storage area

Medical Equipment:

• Portable oxygen concentrators (POCs) — must meet airline approval and battery requirements.
• CPAP machines for respiratory support — permitted in the cabin if they fit under the seat or in overhead storage.

Service Animals:

• Service animals trained to assist passengers with disabilities are permitted in the cabin free of charge. Documentation for the animal may be required to ensure compliance with health and safety regulations.

Note: Passengers with battery-operated devices must ensure that batteries meet Viva Aerobus’s lithium battery safety regulations, and spare batteries should be properly packed according to airline guidelines.

Assistance for Passengers with Limited Mobility

Passengers with limited mobility can avail the following support:

• Onboard Accessibility Features: Viva Aerobus provides accessible lavatories on select aircraft, and seats with movable armrests are available to facilitate easy transfer to and from wheelchairs.
• In-Cabin Stowage: Foldable mobility aids, such as canes and crutches, can be stored within the cabin at no additional cost, provided they meet size and weight requirements.

Procedure to Request Special Assistance

Passengers are encouraged to request special assistance or notify the airline of any accessibility items during booking or by contacting Viva Aerobus’s customer service at least 48 hours before the flight. This ensures that adequate preparations are in place for their comfort and safety.

Advance Notification: 

Notifying the airline ahead of time enables Viva Aerobus to arrange necessary accommodations, including priority boarding, dedicated seating arrangements, and assistance with medical devices or service animals.

Important Notes on Special Assistance

• Documentation: For certain medical devices or service animals, passengers may need to present documentation to verify that the equipment or animal complies with Viva Aerobus’s policies.
• Additional Fees: Viva Aerobus does not charge extra fees for accessibility items or special assistance; however, certain accommodations may require prior approval to ensure compliance with airline policies and safety regulations.

Restricted Baggage Items under the Viva Aerobus Baggage Policy

Viva Aerobus enforces specific restrictions on certain items to ensure the safety and security of all passengers during their flight. Below is a list of prohibited or restricted items that passengers must be aware of before traveling. Adhering to these regulations will help avoid delays or issues during check-in and security screening.

Prohibited Items:

Flammable Liquids & Gels

Any liquid, gel, or aerosol items that are flammable or potentially dangerous are restricted, such as gasoline, lighter fluids, and some types of paints.

Firearms & Ammunition

Firearms, ammunition, and related accessories are strictly prohibited in carry-on baggage. Special permits are required for transporting firearms in checked baggage, and they must meet strict guidelines, including being packed in a secure, approved case.

Explosives & Fireworks

Any items that can cause explosions or act as a detonator, such as fireworks, dynamite, or blasting caps, are not allowed.

Lithium Batteries Over Specified Wattage

Lithium batteries are often found in electronic devices, but those exceeding the specified wattage limits (generally 300 Wh for checked baggage and 100 Wh for carry-on) are restricted.

Compressed Gases

Items such as oxygen cylinders, butane canisters, and scuba tanks are restricted from both carry-on and checked baggage due to their potential to cause dangerous pressure changes during flight.

Sharp Objects & Blades

Certain sharp objects like knives, box cutters, and scissors with blades over 6 cm in length are not permitted in carry-on baggage. They can be checked in with special packaging if necessary. You must contact the Viva Aerobus customer service regarding the same.

Toxic or Infectious Substances

Items such as poisons, infectious substances, and biological agents are prohibited due to their hazardous nature.

Radioactive Materials

Items containing radioactive substances are restricted under aviation safety regulations.

Magnetized Materials

Strong magnets or magnetized materials that could interfere with the aircraft’s instruments are prohibited.

Cigarettes & E-cigarettes (Restrictions in Certain Cases)

While passengers may carry cigarettes or e-cigarettes, these items cannot be used during the flight, and certain countries have additional restrictions on their transportation.

Baggage Liabilities under the Viva Aerobus Baggage Policy

Viva Aerobus outlines specific liability limits for cases of delayed, lost, or damaged baggage in accordance with international regulations. Understanding these limits is essential for passengers to know their rights and what to expect if issues arise with their luggage.

Liability Limitations

Viva Aerobus’s baggage liabilities follow international standards that set a maximum compensation amount per passenger. For domestic flights, these limits may vary depending on local regulations, while international flights typically adhere to standards outlined in the Montreal Convention.

Compensation Coverage

Liability is generally limited to a maximum amount per kilogram or per passenger for checked baggage, depending on the route and flight type. Passengers carrying high-value items are encouraged to declare them in advance or purchase supplemental insurance, as the airline’s liability only covers standard replacement costs.

Exceptions

The airline does not assume liability for fragile items, perishable goods, electronics, or other valuables placed in checked baggage unless previously declared and accepted for an additional fee. Passengers should ensure these items are either in their carry-on or covered by additional insurance.

Delayed, Lost, or Damaged Baggage: Reporting Procedures and Compensation

In situations where baggage is delayed, lost, or damaged, Viva Aerobus has established procedures to assist passengers in promptly resolving these issues. Here’s an outline of what travelers can expect and steps to follow:

Reporting Delays, Loss, or Damage:

• At Arrival: Passengers should report any issues with their baggage immediately upon arrival at the baggage claim area to a Viva Aerobus representative.
• Baggage Report Form: A Property Irregularity Report (PIR) should be completed at the airport to document the issue and initiate the tracking or compensation process.

Delayed Baggage:

• Viva Aerobus will attempt to locate and deliver delayed baggage as quickly as possible, typically within 24 to 48 hours.
• Compensation for Essentials: For international flights, passengers may be eligible for reimbursement of essential items they need while waiting for delayed luggage. However, receipts must be retained and submitted to the airline for verification.

Lost Baggage:

• If baggage is not located within a certain time frame (usually around 21 days for international flights), it is considered lost.
• Compensation Process: Viva Aerobus follows liability limitations for lost baggage based on international standards. Passengers will be compensated accordingly, but high-value items should have been declared in advance to ensure full coverage.

Damaged Baggage:

• If baggage is damaged, passengers should report this immediately upon arrival. The airline may cover repair costs or offer compensation if they were responsible for the damage.
• Exceptions for Fragile Items: Compensation for damaged items is not available for fragile or improperly packed belongings. Therefore, passengers are advised to pack carefully and follow guidelines for specific items.

By understanding Viva Aerobus’s baggage liabilities and procedures for handling delayed, lost, or damaged baggage, passengers can better navigate the airline’s policies and take appropriate action in case of baggage issues. This proactive approach minimizes potential stress and ensures that compensation processes are clear and efficient.

You could file your report for lost or damaged baggage online,or even send a mail or contact Viva Aerobus’ customer service number. For all domestic routes, the claim must be filed around 15 days since the baggage is lost, damaged or delayed. For international routes, it is 21 days. 

Membership and Baggage Policy

Viva Aerobus does not currently have a traditional frequent flyer or loyalty program like some other airlines. However, it does offer certain perks and benefits through its Viva Aerobus Membership and Viva Pass offerings. These benefits may not be as extensive as those seen with larger airlines, but they still provide some value for regular travelers.

Viva Pass Membership Benefits:

The Viva Pass is a subscription service that allows customers to access a variety of benefits, including discounts and special rates. Though not a full-fledged loyalty program, it offers the following perks related to baggage and travel:

Discounts on Baggage Fees

Viva Pass members may receive discounts on checked baggage fees, making it more economical for frequent flyers to carry additional items.

Priority Boarding

Members may be eligible for priority boarding on flights, allowing them to board earlier and settle in more quickly.

Exclusive Offers

Members can gain access to special offers on tickets, travel packages, and sometimes even extra baggage allowances, depending on the terms of their membership.

Though these benefits are relatively limited, Viva Pass offers a cost-effective solution for regular travelers, especially when it comes to managing baggage costs and accessing additional discounts.

Conclusion

Viva Aerobus’s baggage policies are designed to ensure smooth travel, offering clear guidelines for personal items, carry-on luggage, checked baggage, and special considerations such as sports equipment, pets, and excess baggage. By understanding the weight, size limits, and the airline’s liability for delayed, lost, or damaged baggage, passengers can better prepare for their flights and avoid surprises. It’s also crucial to be aware of the restricted items and the limited membership benefits available for frequent travelers.

By following these policies and making use of available perks like the Viva Pass, passengers can have a more efficient and cost-effective experience with Viva Aerobus.

You Can Read More: Qatar Airways Baggage Policy

Frequently Asked Questions